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FREQUENTLY ASKED QUESTIONS

How Can We Help?

What skin conditions can you diagnose with AI?

We can diagnose common skin problems such as acne, simple rashes and other non-serious conditions. For more complex problems, please consult a dermatologist (see partners section)

How can I obtain a prescription after using AI?

You can choose the Quick Option plan to get a prescription for $99 after receiving a treatment recommendation from Dermsmart.

What is the difference between the Starter Option and the Full Option?

The Starter Option is fast and economical, ideal for common skin problems. The Complete Option offers comprehensive care and is recommended for more serious or complex conditions.

Is Dermsmart available outside Canada?

For the moment, Dermsmart is only available in Canada.

In which Canadian provinces is Dermsmart available?

Dermsmart is available in all Canadian provinces except Saskatchewan. The artificial intelligence tool can be used anywhere in Canada.

How does an asynchronous consultation with a dermatologist work?

You send photos and medical information via our platform, and a dermatologist will provide you with a diagnosis and detailed treatment plan via messaging

Can I get a refund if I'm not satisfied with the AI consultation?

Unfortunately, there is no reimbursement for AI consultations. However, we can assure you of the quality of our diagnoses and treatment plans, drawn up by dermatologists.

Is my medical information secure?

Yes, the security of your medical information is our priority. All data is encrypted and stored securely in accordance with current regulations.

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